Privacy Policy

Greenfield Books respects the privacy of its customers and the security of any personal information which may be provided to us in the course of any transaction. We are also aware of the legal requirements of the Personal Protection and Electronic Documents Act.
 

Clearly, we do not solicit any more information from our customers than is required to meet their needs in the buying and selling of books. Some of this information is either physically, or electronically, shredded, as soon as it is no longer of use. Other information we retain to serve our customers' interests, or meet their requests. For example, we do keep on file a customer's email address, mailing information, and contact information (if provided).

We DON'T share this information with anyone. We consider such information to be privileged, and will delete it or, in the case of paper copies, destroy it, upon request from the individual concerned.

We DO try and advise customers of material we have in stock which is similar to, or complimentary to, an item being purchased. Occasionally, if the customer's interests are very particular, and we acquire, at a future date, an item we hope will be of interest to that customer, we may send an email advising of the new acquisition.

We DON'T send unsolicited email. If a customer, or other contact, requests that we stop sending email, we honour such request. The only exception being postings to an internet newsgroup, or announcement list, where we have no direct control over either the membership of such list, or who receives our postings.

We DO save credit card information for a reasonable period of time after a sale, in case it is needed to process a refund, or an additional purchase. This information is not stored by us in any electronic format, but it is kept in a secure environment.
 

We DON'T keep credit card information on-line. If a customer orders a book directly from us, through our web site, and pays on-line by credit card, we print off that information, and then the credit card information is deleted. If the customer orders a book from us, through another web site (such as Abebooks or Alibris), we have no control over the retention and deletion of such information, but we do endeavour to retrieve such information as quickly as possible. After that, the responsibility for keeping that information secure rests with the database to which the customer initially entrusted the data, and which has control over it.
 

We DO believe in the individual's right to privacy, and a company's right to protect their customers' rights to confidentiality. We try to maintain a balance between the current near-hysteria amongst governments over the threat of international terrorism, and the consequential trampling of individual rights and liberties, and the duty to be a responsible citizen in a free society. However, being responsible does not mean being docile, or uncritical, of invasive governmental actions.

As a matter of principle, we resist such actions, and our attitude is reflected in the manner in which we respect and keep safe our customers' information about their identity and purchases.